Shipping policy

Last updated: November 5, 2026

Free shipping on every US order

We ship to addresses in the United States only, and shipping is always free. Your blanket is woven and shipped by our production partner in the United States, so there are no customs fees or import duties. We may not be able to deliver to some P.O. boxes and APO/FPO/DPO addresses.

How long does it take?

1. Your design: in your inbox within 24 hours of your order.
2. Your approval: approve the design or ask for a tweak. If we haven't heard from you within 7 days, we go ahead with the design you have seen.
3. Weaving and delivery: your blanket arrives within 10 business days after your design is approved.

If we can't deliver within that time, we'll let you know, give you a new expected date, and offer you the choice to cancel for a full refund.

Holiday orders

We show our holiday order deadlines on our website, such as "order by December 12 to get it before Christmas". These deadlines assume that you approve your design promptly, so keep an eye on your inbox (and your spam folder).

Tracking your order

Once your blanket ships, you'll get an email with a tracking link. You can also check your order on our Track my order page.

Sending a gift

Enter the recipient's address at checkout and we'll ship the blanket straight to them. We email the design to you, so the surprise stays a surprise.

Shipping address

Please double-check your address. You can correct it for free until your blanket ships. If a package can't be delivered or comes back to us because the address you entered was incorrect or incomplete, we'll contact you; the cost of shipping it again is then your responsibility.

Lost or damaged packages

If your blanket hasn't arrived on time or arrives damaged, email hello@getplushpets.com. See our Refund Policy for how we make it right.