We're here to help
Questions about your blanket, your design or your order? Send us an email. A real person (usually with a pet nearby) will get back to you.
hello@getplushpets.com
We reply within one business day, often on weekends too.
Help us help you faster
- Your order number (it's in your confirmation email)
- Your pet's name on the blanket
- A photo, if something doesn't look right
Quick answers
Do I see the design before you start weaving?
Yes. Within 24 hours of your order, we email you the design. Use the link in that email to approve it or ask for a change.
Haven't heard from you in seven days? Then we go ahead with the design you've seen. Want to change something? Just let us know before then.
No email? Check your spam folder. We send it to the address you used at checkout.
Can I put more than one pet on a blanket?
Right now we make one pet per blanket. Got more? Order a blanket for each of them. From 2 blankets, you get a discount automatically.
What kind of photo works best?
A sharp photo in daylight where your pet's face is easy to see. A photo from your phone is perfect.